As Vice President of Customer Success, Lauren Kennedy builds and nurtures a team of dedicated account managers that serve as the primary point of contact to develop long-lasting relationships with Upshop’s most valuable customers. This includes improving strategies focused on customer retention and success through exceptional results, while coaching the Upshop Customer Success team on strategy execution. Kennedy focuses on driving adoption and positive outcomes as well as growth of existing accounts in collaboration with internal teams.

In her role at the helm of Customer Success, Kennedy’s sphere of influence ranges widely across Upshop’s now 450+ clients. She collaborates with senior leadership at high value accounts to ensure trust and satisfaction, as well as partnering with cross-functional and senior leadership to ensure all team-managed accounts are supported. She supports and consults with Upshop’s Professional Services team in ongoing projects and managing priorities to obtain measurable and sustainable benefits. Her collaboration with the sales team fosters revenue growth opportunities, as her work with the Customer Success team helps to develop account strategies to drive client adoption outcomes.