Katie Koch is the Manager of Digital Customer Solutions for CHEP North America. She leads digital initiatives that improve customer experience, enhance supply chain visibility, and drive adoption of technology solutions across retail and manufacturing customers. With more than 20 years of experience in supply chain, logistics, analytics, EDI, and digital product management, Katie has built a career helping organizations leverage technology to solve complex business challenges. Prior to joining CHEP's Digital Customer Solutions team, she led EDI strategy and digital product development at IFCO Systems. Her expertise spans customer integrations, business intelligence, process automation, data analytics, and digital transformation, giving her a unique perspective on the evolving role technology plays in building more connected and efficient supply chains.