James joined CHEP in 2003 and currently serves as the Vice President, Customer Experience and Quality. Immediately prior, he led customer service after holding leadership positions in retail sales and customer intelligence. In his early years at CHEP, James built strong relationships through roles in operations, national accounts and service delivery.

Beyond his professional achievements, James is deeply committed to fostering inclusive communities. He serves as the executive sponsor of CHEP North America’s Friends for Accessibility employee resource group and supports and volunteers with community partners like food banks. He also contributes to professional groups in supply chain and CX alongside industry peers and leaders in manufacturing and retail.

He holds a Bachelor of business administration from Franklin University and is certified in Six Sigma methodologies and CX analytics.

For use in select media or speaking engagements where a short bio makes sense
James Glover is Vice President of Customer Experience and Quality at CHEP U.S., where he drives customer-centric strategies and operational excellence to build smart, resilient supply networks.