Jay Voorheis is a retail technology leader with more than 20 years of experience helping retailers use technology to modernize store operations, improve associate productivity, and create better customer experiences. Throughout his career, Jay has worked closely with some of North America’s leading retailers to digitize traditionally manual processes and connect the physical store with the speed, convenience and intelligence consumers increasingly expect from digital commerce. His experience spans mobile technology, point-of-sale, self-service, payments, store operations, software and emerging technologies designed to make brick-and-mortar retail more efficient, flexible and responsive.


Today, Jay serves as Director of Retail Sales, North America – General Merchandise at Diebold Nixdorf, where he works with retailers to modernize the store through connected POS, self-service, mobility, software, services, and AI-enabled solutions. He is particularly passionate about the evolving role of the physical store and the opportunity to use technology not simply to replicate the online experience, but to combine the convenience and personalization consumers have learned to expect digitally with the immediacy, human interaction and experiences that make brick-and-mortar retail unique.